Returns, Refunds and Replacements for products

You are welcome to return any unwanted and unused items in their original packaging within 14 days of receiving the item(s).

If you wish to return any item for any reason, you must first contact our Customer Care team. Please send an email to bloombeautyacademy@hotmail.com to discuss any specifics and receive further instructions.

Unwanted returned items can be refunded, or exchanged for an alternative item. In the unusual event that an item breaks or no longer works correctly within a warranty period, the 14 day deadline will be extended.

Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 5 days from receipt of the item.

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RETURNS

The customer must contact us prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.

The customer is responsible for any and all return fees incurred when posting items back to Bloom Beauty Academy Plymouth. Bloom Beauty Academy Plymouth will not be liable for any loss or damage Incurred as a result of the use of any chosen shipping service.

No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.

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REFUNDS

Refunds can be given on any returned item which is sent back within 14 days of receiving, after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive back to us damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by Bloom Beauty Academy Plymouth, and may then take up to 10 business days to reach your account, depending on your bank.

When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.

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EXCHANGES

If you wish to exchange an item, the regular rules of the return policy apply. In the event that an exchange item costs less than the original, Bloom Beauty Academy Plymouth will either refund the difference, or offer store credit for the difference.

If an exchanged item costs more than the original item, Bloom Beauty Academy Plymouth reserves the right to request this additional cost from the customer. This is taken on a case by case basis and is at the discretion of the Bloom Beauty Academy Plymouth.

Replacements In the unusual event that an item breaks or no longer works correctly within a warranty period, please contact us and we will be happy to assist you in rectifying the issue.

In the event that an item that is to be replaced is no longer in stock, a reasonable alternative will be offered to the customer.

For any questions, please contact us on bloombeautyacademy@hotmail.com

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COURSES

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Refunds 

Course fees are strictly non refundable and non transferable. Bloom Beauty Academy Plymouth are unable to offer refunds where courses are cancelled or postponed outside of our control. An alternative date will be offered and it is the students responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary. 

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Additional terms & conditions 

Dates must be selected at time of booking and secured with £60 non refundable deposit . Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. 

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Rescheduling Requests & Fees 

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of Bloom Beauty Academy Plymouth), provided you contact us no later than 72 hours prior to the training course date by email to bloombeautyacademy@hotmail.com. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50 per day. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee. 

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and Bloom Beauty Academy Plymouth will be under no obligation to provide any further training or any refund. 

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Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses. 

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The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of: 

• medical reasons (with a valid medical certificate covering named student/training date). 

• compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance. 

In the first instance, please contact our team bloombeautyacademy@hotmail.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours. 

In the event that Bloom Beauty Academy Plymouth should have to cancel your course for reasons outside of our control; Bloom Beauty Academy Plymouth will endeavor to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by Bloom Beauty Academy Plymouth will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.