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Course Booking
Terms & Conditions

Bookings 

To secure your date and place on your selected course we require a non refundable deposit of £60 per course. Remaining balance will be due 1 week prior to the course date. You will be sent a form upon booking to agree to these terms. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction. 

 

All classroom based training must be taken within 6 months of the date of booking and online courses must be completed within a maximum of 12 months from date of booking. 

 

Refunds 

Course fees are strictly non refundable and non transferable. Bloom Beauty Academy Plymouth are unable to offer refunds where courses are cancelled or postponed outside of our control. An alternative date will be offered and it is the students responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary. 

All online courses are non refundable. There are no exceptions. It is your responsibility to check with your particular insurers that you will be covered by passing an online course with Bloom Beauty Academy. Our online courses are accredited by ABT and should accept you should your chosen insurance supplier refuse to cover you.

 

Additional terms & conditions 

Dates must be selected at time of booking and secured with £60 non refundable deposit . Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. 

 

Rescheduling Requests & Fees 

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of Bloom Beauty Academy Plymouth), provided you contact us no later than 72 hours prior to the training course date by email to bloombeautyacademy@hotmail.com. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of £50 per day. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and where it is not possible and the student chooses not to attend their training, you may forfeit your course fee. 

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and Bloom Beauty Academy Plymouth will be under no obligation to provide any further training or any refund. 

 

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses. 

 

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of £50 per day (depending on reason), on one further occasion only and subject to availability will be in the event of: 

  • medical reasons (with a valid medical certificate covering named student/training date). 

  • compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance. 

In the first instance, please contact our team bloombeautyacademy@hotmail.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours. 

In the event that Bloom Beauty Academy Plymouth should have to cancel your course for reasons outside of our control; Bloom Beauty Academy Plymouth will endeavor to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by Bloom Beauty Academy Plymouth will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value. 

 

Course Times 

Please arrive at the training centre for 9.15am for a 09:30am start. Courses finish at approximately 4.00pm. (Unless other start/end times specified in your booking confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring lunch with you if you wish however light refreshments will be provided) If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving The Bloom Beauty Academy Plymouth diploma for the course. 

In the event that you are late arriving in the morning and refused entry, please contact bloombeautyacademy@hotmail.con – Please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees. 

Please therefore ensure you allow sufficient time for travelling and returning from lunch.  

All students must attend the full training day as stated in booking email. Should you choose or need to leave a course before the approximate end time, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your diploma. 

Confirmation of Bookings 

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking. 

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking. 

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment.  Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online. 

Should a receipt for payment be required, please request this by emailing bloombeautyacademy@hotmail.com at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements. 

 

Diploma Certificates 

Diploma certificates are issued by email within 2 working days of being passed on your case studies. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees. 

Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing bloombeautyacademy@hotmail.com

  • Replacement of certificate(s) by email only (digital copy) is charged at £5  per certificate. 

  • For hard copies, please note the diploma will take the identical format as the PDF diploma provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & convenient to print their diplomas at home where required for display purposes etc.  Many beauty insurers prefer to receive the digital diploma supplied by email. Hard copies can be requested via email and is charged at a cost of £10

  • Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate. 

Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days. 

Bloom Beauty Academy Plymouth

8 Buckthorn Court

Plymouth

PL6 6FP

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